Infrastructure IT Consulting

Industrial Engineering

27 December 2018

  • Customer
  • Founded in Italy in 2004, with a widespread coverage of representatives all over the world, the customer is the leader in the design and construction of industrial chimneys and refractories for heat containment.

    With 50 employees, the company is present in the European, Middle Eastern, Asian and African markets.

  • Needs
  • The company had a full package for telephony, connectivity and email services with high costs, inadequate efficiency and scarce workflow control.

    The last aspect in particular was key to the customer, considering that every single project brought about 100 technical documents (sheets, diagrams, designs), which needed to be easily, constantly and safely accessed, filed and transmitted to those involved, no matter their location.

  • Solution
  • Our intervention focused on the headquarters but had also a positive impact on both the national and international offices.

    First, we split off the technology solution, focusing on connectivity and email services.
    To enhance connectivity performance, we quintupled it, going from 10 Mb to FTTC with 100 Mb down and 20 Mb up, also adding an ADSL for backup.
    As for the email, we migrated from a local email client to Google Workspace office automation platform, with significant savings, better efficiency and lower waste of connectivity.

    Finally, to ease the project-to-operations transition, we organized users training sessions on Google Workspace.

    The first session focused on the basic platform functionalities, while the second one was about the experience, issues and doubts the employees had.

    The increased connectivity and greater accessibility of data have improved the flow of technical documentation sharing, particularly facilitating mobile work.

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