IT Services

The overview to best guide you through our world

Techlane provides IT services designed for the needs of Multinational Corporations Subsidiaries in Italy and small and medium-sized businesses, operating with both the managed IT service model and the project-based model, in all areas of Information Technology.

Discover our IT service areas:

Local IT Managed Services
We manage all aspects of IT for your local subsidiary in Italy.
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Co-Managed IT Services

We collaborate with your IT team to deliver all the IT services your business needs.
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Local IT Support Services
We provide IT support to Italian offices, following your multinational company guidelines.
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IT Consulting Services

We offer IT consulting, supply and provisioning services for your development or change programs in Italy.
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Main activities

IT Service Management

  • customer onboarding and setup
  • triage and troubleshooting
  • 1st and 2nd level IT support, remote and onsite; rules of engagement
  • documentation management
  • service level agreement
  • escalation management towards vendors and third party providers
  • reporting
  • service review
  • proactive management and planned maintenance
  • security best practices
  • operational and functional consulting

IT Governance

  • office automation management
  • access control and mailbox management
  • user account and user group provisioning and management
  • user onboarding and offboarding

Asset management

  • supply, logistics and registration of company devices
  • asset inventory
  • asset and warranty lifecycle management

IT Consulting

  • IT assessment
  • vulnerability assessment
  • project management
  • design and implementation of networks, backup systems and IT security
  • system integration
  • technology selection and sizing
  • IT equipment supply
  • user specific training
  • quick references and playbooks

Professional profiles

  • Desktop Engineer
  • Network Systems Engineer
  • System Administrator
  • Cybersecurity experts
  • IT Consultant
  • Project Manager
  • Change Manager

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