Break Fix model vs Managed IT

Managed IT services offer significant benefits for any type of business, regardless of size and years of operation

Break Fix

Managed IT

Support Model

Response to problems as they arise.
Charge of an hourly rate for the time spent resolving the issue

Proactive maintenance for a periodic fee

Intervention times

To manage the problem, the customer must find a supplier, make sure that the IT service provider has time available to intervene and wait for the relevant sales quote

The customer has formally defined with the service provider a level of service appropriate to his needs, where response and intervention times are clear and guaranteed

Approach to Problem Solving

Mainly addresses symptoms, thus approaching problem solving just superficially, mitigating problems

Solves problems at the source – proactively seeking solutions – so that they won’t occur again

Focus

Issue-centric service: problem means profit

Customer-centric service: the goal is to create value for the customer

Risk

The customer takes on the risks associated with IT

The service provider shares the risks associated with IT

Scalability

Inability to predict future growth IT needs

Ability to plan for IT infrastructure growth

Business Continuity

Inability to prepare for emergencies or disasters that may occur

Ability to create a technological business continuity plan

Budget planning

Costs occur when problems occur, thus is not possible to predict the extent and timing of the expense

You know exactly what is covered by the contract and what the recurring costs are

Break Fix

Support Model

Response to problems as they arise.
Charge of an hourly rate for the time spent resolving the issue

Intervention times

To manage the problem, the customer must find a supplier, make sure that the IT service provider has time available to intervene and wait for the relevant sales quote

Approach to Problem Solving

Mainly addresses symptoms, thus approaching problem solving just superficially, mitigating problems

Focus

Issue-centric service: problem means profit

Risk

The customer takes on the risks associated with IT

Scalability

Inability to predict future growth IT needs

Business Continuity

Inability to prepare for emergencies or disasters that may occur

Budget planning

Costs occur when problems occur, thus is not possible to predict the extent and timing of the expense

Managed IT

Support Model

Proactive maintenance for a periodic fee

Intervention times

The customer has formally defined with the service provider a level of service appropriate to his needs, where response and intervention times are clear and guaranteed

Approach to Problem Solving

Solves problems at the source – proactively seeking solutions – so that they won’t occur again

Focus

Customer-centric service: the goal is to create value for the customer

Risk

The service provider shares the risks associated with IT

Scalability

Ability to plan for IT infrastructure growth

Business Continuity

Ability to create a technological business continuity plan

Budget planning

You know exactly what is covered by the contract and what the recurring costs are

Copia del contenuto non disponibile