Infrastructure Unified Communication & Collaboration

Industrial Manufacturing

25 September 2023

  • Customer

    • Manufacturer of machinery for industrial applications, 100% Made in Italy, focused on quality and continuous improvement.
    With over 30 years of history, the company boasts customers worldwide across various industrial sectors.

  • Needs

    • As the Customer was managing the migration of their operational site and undertaking a large infrastructural change, they wanted to replace their outdated digital phone exchange system.

  • Solution

    • Instead of simply proposing a hardware replacement, we guided the Customer’s choice towards a managed unified communication solution in cloud, enabling significant development in terms of operations and business management:

    -greater dynamism in managing call queues;
    -the possibility of enabling smart working and remote work practices (impossible with the on-premise phone exchange system);
    –reachability of technicians working in the warehouses;
    – easier and smarter multi-site connection.