FAQ

Managed IT Services represent a type of IT outsourcing for businesses.
Managed Service Providers (MSPs) delivering these services offer continuous monitoring and proactive maintenance to their clients, with the aim of preventing IT issues, minimizing downtime and ensuring operational continuity.

Managed IT Services offer a proactive and preventive approach, with continuous management and constant monitoring of IT systems to avoid problems before they arise.
Traditional IT support, on the other hand, is reactive, intervening upon request to resolve failures without command of the IT systems.
The former aims to ensure continuity and optimization, while the latter is limited to “extinguishing fires”.

Yes, Managed IT Services are suitable and favourable for any type of business, regardless of size, sector or the presence of internal IT resources within the company.
At Techlane, managed services are specifically designed to meet the needs of SMEs and Branches of Multinational Corporations, offering scalable and customizable suites: Essential, Standard, Plus, Light and Full.

Certainly. It’s not necessary to overhaul anything unless requested or if objectively problematic.
At Techlane, we analyze the existing IT infrastructure and integrate it with our service to improve its performance and offer complete management coverage.

The cost of a Managed IT Service depends on many variables: the customer’s company size, the number and type of technologies used, the service level agreement, the service timeframe and, of course, it can vary depending on the MSP providing the services.
Typically, the cost is valued with a monthly fee per user, site or device, with an annual commitment.

For ordinary IT management, there are no other costs.
IT change projects, licenses and hardware devices are typically excluded from the service fee.

The goal of Managed IT Services is to decrease the overall incidence of IT problems while being a point of reference for users.
At Techlane, we provide accurate periodic reports, and we schedule meetings with the customer to analyze the results achieved and user satisfaction.

To choose the most suitable Managed Service Provider, it is essential to assess whether outsourcing is considered a value within your company. Entrusting IT management externally – being so vital and pervasive at an instrumental level today – is first and foremost an act of trust.
Consequently, the main evaluation criteria are:

• Solid Experience
  Verify the strength of the MSP’s experience and the results they have achieved by examining success stories, reviews, and references that attest to customer satisfaction.
• Structured and Transparent Methodologies
  Ensure that the MSP adopts structured methodologies and is transparent in its communication, providing regular reports that allow for monitoring overall progress.
• Qualified and Organized Team
  Make sure the MSP has a qualified, reliable and well-organized team, rather than relying on a single expert or freelancer.
• Level of Support and Training
  Consider the level of support and training offered by the MSP. These elements are crucial for understanding managed IT services and for business performance.
• Value for Money
  Consider the value for money rather than just the cost when evaluating the budget.
• Other important criteria
  Depending on the specific business needs, it is crucial to evaluate: proximity to the main office, the managed services provider’s ability for continuous updates and project design and implementation.

Choosing based on these factors will help you find an MSP that truly supports the management and growth of your business.
At Techlane, we have a close collaboration with our clients and we rely on methodologies aimed at the overall effectiveness and efficiency of the services we provide.

Techlane is based in Milan and operates directly in all the provinces of Lombardy, as well as in Turin and Rome.
Furthermore, Techlane has an extensive network of collaborators and partners distributed throughout Italy.

Absolutely yes. Should the client need software licenses or to renew their hardware fleet, Techlane can provide both supply and operating lease services, depending on the client’s financial needs.