{"id":6778,"date":"2025-01-20T07:56:23","date_gmt":"2025-01-20T06:56:23","guid":{"rendered":"https:\/\/www.techlane.it\/risorse-techlane\/come-gestire-lit-aziendale-con-un-approccio-moderno-strutturato-e-strategico\/"},"modified":"2025-05-07T16:55:22","modified_gmt":"2025-05-07T14:55:22","slug":"how-to-manage-corporate-it-with-a-modern-structured-and-strategic-approach","status":"publish","type":"risorse-techlane","link":"https:\/\/www.techlane.it\/en\/blog\/how-to-manage-corporate-it-with-a-modern-structured-and-strategic-approach\/","title":{"rendered":"How to manage corporate IT with a modern, structured and strategic approach"},"content":{"rendered":"
\n

We are aware that <\/span>we may use \u201cstrange\u201d terminology.
<\/b>To ensure clear communication and collaboration with our clients, it’s essential <\/span>to establish a shared understanding<\/b> of key terms and processes.
<\/span>We also know that<\/span> technology can sometimes feel like a burden<\/b>, with its complexities, frustrations and rigid rules.
<\/span>But when it works seamlessly, <\/span>it’s almost magical<\/b>, isn’t it?
<\/span>That magic is a testament to the dedication of the teams who manage it <\/b>and the users who contribute to its success every day.<\/span><\/p>\n<\/div>\n

\n

This resource offers a brief look at the role of IT in today’s business world, exploring management approaches that maximize its effectiveness and ensure it supports key business goals.<\/p>\n<\/div>\n

1. The role of IT in organizations today<\/div>\n
\n

In today’s technology-driven world, <\/span>IT teams and service providers are playing a vital role, partnering with businesses to unlock greater productivity and drive growth. <\/b>Effective IT service delivery drives business performance<\/b> and enables companies to consistently exceed customer expectations.
<\/span>Because IT resources are so critical,<\/span> the quality of IT service delivery significantly impacts <\/b>a company’s efficiency, agility, competitive advantage and growth.<\/span><\/p>\n

In the words of Jan Van Bon in <\/span>IT service management: an introduction<\/span><\/i><\/a>:<\/span><\/p>\n<\/div>\n

\n

\u201cProviders of IT services can no longer afford to focus on technology and their internal organization, they now have to consider the quality of the services they provide and focus on the relationship with customers \u201d.<\/i><\/b><\/p>\n<\/div>\n

\n

It is therefore needed a <\/span>structured approach that aligns IT with business objectives<\/b>: defining resources, processes and results, reducing costs and risks, and improving the experience of users and customers.<\/span><\/p>\n<\/div>\n

2. Building a structured, value-added IT: key components<\/div>\n
\n

Starting in the 1970s, information technology pioneers began developing disciplines, frameworks and guidelines that would eventually gain worldwide recognition and reach maturity in the 2000s.<\/span><\/p>\n

Here’s a brief overview:<\/span><\/p>\n<\/div>\n

2.1 IT Service Delivery<\/div>\n
\n

IT Service Delivery should be the ultimate goal of every IT team or service provider.<\/b><\/p>\n<\/div>\n

\n

To achieve the goal, a<\/span> delivery model<\/b> (such as Break-Fix or MSP) and <\/span>several key elements are needed<\/b>:<\/span><\/p>\n<\/div>\n