Local IT Support
Do you need to provide employees at your office in Milan with a local IT support service
? Or an IT partner that intervenes on your systems
when they stop working (break/fix
Then our IT support services are what you are looking for.
’s team of experienced Desktop Engineers, Field Engineers and System Administrators can assist you onsite or remotely
with the following activities:
- 1st level support for end users (desktop computers, notebooks, printers and peripherals, apps, operating systems, smartphones, virtual desktops);
- IMACD services (Installation, Move, Add, Change, Deploy) to manage all technical dynamics related to the work station, from new employees’ entry to systems’ changes.
- Troubleshooting and 2nd level support for servers and networking (routers, switches, firewalls, Wi-Fi, networks);
All our services are tailored on your needs, guaranteeing the support of our team when and how you want it. You can choose between regular onsite presence, dispatch calls or planned activities
, the use of our ticket management platform or yours and define the desired service level agreement
that best suits your needs.
With our SLAs you can be assured that response, intervention and resolution times are the ones agreed and expected.