IT Support
We support your IT staff locally, implementing multinational guidelines and providing assistance to Italian offices
Local IT Support
Do you need to provide employees at your office in Milan with a local IT support service? Or an IT partner that intervenes on your systems when they stop working (break/fix approach)?
Then our IT support services are what you are looking for.
TechLane’s team of experienced Desktop Engineers, Field Engineers and System Administrators can assist you onsite or remotely with the following activities:
- 1st level support for end users (desktop computers, notebooks, printers and peripherals, apps, operating systems, smartphones, virtual desktops);
- IMACD services (Installation, Move, Add, Change, Deploy) to manage all technical dynamics related to the work station, from new employees’ entry to systems’ changes.
- Troubleshooting and 2nd level support for servers and networking (routers, switches, firewalls, Wi-Fi, networks);
All our services are tailored on your needs, guaranteeing the support of our team when and how you want it. You can choose between regular onsite presence, dispatch calls or planned activities, the use of our ticket management platform or yours and define the desired service level agreement that best suits your needs.
With our SLAs you can be assured that response, intervention and resolution times are the ones agreed and expected.
Proactive Management
Are you sure that your backup system is always working? Or that your server antivirus hadn’t expired?
Too often we become aware of these flaws in the system when the problem has escalated already. When we realize that weeks of work have been gone or that a virus has infected the network and we will be forced to allocate unexpected resources to return operative.
The solution?
A proactive approach to infrastructure maintenance to constantly monitor the most critical systems and anticipate problems before they arise. As a Managed Service Provider we take care of your network and endpoints, we verify their status daily with the most advanced automation and monitoring systems in order to guarantee infrastructure stability and give you full control of management costs.
